I don't quite understand how apps work sometimes. I have an iPhone 7 and my online banking app won't open

[Walleye]

It has a little cloud under it and says it can’t download it this time. I’ve been using it for a few years never had any trouble. Anybody have any suggestions? I’m sorry I’m so technologically ignorant

[MOMFUDSKI]

1. Call Apple.

They will help you

[unweird]

2. Planned Obsolescence meet Walleye

At some point app updates may no longer be supported on older platforms and an iPhone 7 is definitely an older platform.

[Walleye]

3. Should I download the software update? Do you think

[dweller]

4. My bank requires an update

Every few months . It’s annoying but have to to use it.


✌🏻

[unweird]

10. Should try but the underlying iPhone OS isn't being updated

Start putting money aside for an upgrade, newer phone.

[Walleye]

11. I think you're right, thanks for the advice

[LuvLoogie]

5. The iPhone 7 maxes out at IOS 15

You may need a new phone for that app?

[Walleye]

8. I guess I may have to get a new phone.

I do like having a camera in my pocket but I wish the quality was better. I’ll have to think about it

[LuvLoogie]

17. You can get a refurbished iPhone from Amazon or Swappa

Research what models will be supported through updates beyond the current iOS 17

[usonian]

6. As others have stated, the operating system stops updating on older hardware.

My iphone8 can’t go past ios 16, and newer apps will not download to it.

And yes, the C*** app seens to be updated once a month. They say for “features” but I suspect that it’s for security, updating some keys inside. (Just guessing)

The solution I have found for banking apps that obsolete your ios and phone is to access accounts via the web with the newest browser you can possibly find. Since browsers on the iphone (ios) are required to use the Apple mandated code inside, they are all basically the same, and Safari is kind of locked to the operating system.

You might have, beg or borrow a computer that will take a really up to date browser.

That said, I went to access my records (in CSV format) from my credit union and some browsers worked and some didn’t. Banks are not really in the software business. They do whatever works for most customers.

PG&E outright quit on one browser, which is completely up to date. Safari on Ventura, with extensions turned off for the site, worked. I don’t mind doing that for a site that is not going to spit out ads and malware. As for the rest of the internet, I block everything I can.

It’s all a moving target, and we have to move.

[Walleye]

7. Thank you for taking the time to answer, I will try those things

[AllaN01Bear]

9. hope this may help

Close and reopen the app. Force the app to close. ...
Restart your device. Restart your iPhone or restart your iPad. ...
Check for updates. ...
Delete the app, then redownload it.

Apr 1, 2024

[Walleye]

12. I will try deleting and reinstalling it

[AllaN01Bear]

13. good luck. huston, we are go for restart.

[Walleye]

14. Got it! Thanks for your help,reinstalled and now it's working

[AllaN01Bear]

15. yay. congrats!!!!!!!!

[AllaN01Bear]

16. thanks for the update

sometimes these things get corrupted and just be a general pain . im from old school. if you have a issue w something on computer or phone or tablet . delete . re install and restart, i also completly shut down so that things will clear the registers , then turn it back on again.