Baby locked in Bay Area family's Cadillac EV after sudden 'faulty battery' shuts car down

[dalton99a]

3. And Cadillac wanted to charge her $1,000

Tinoco says she called the dealership service department first to complain -- adding she then used six pages of notes documenting the process to file a formal complaint to corporate Cadillac. She says she wanted to learn more about what caused the faulty battery and what the company is doing to ensure it wouldn't happen again. But she says she never got clarity from them.

"We put so much faith into this luxury brand," Tinoco said.

Instead, the family got a big bill from the dealership. Tinoco says Cadillac initially charged her for replacing the key fob.

"So, I'm on the hook for nearly $1,000 because of this mistake, or this faulty safety issue," said Tinoco. "So, I pleaded with him. I explained that the only reason why it was broken was because our granddaughter was in serious danger."