Dare I say something nice about my medical insurance company?

[Ms. Toad]

24. Humana - and specifically CenterWell mail order pharmacy - is the worst.

My spouse and I shop Part D plans every year. This is the first year I've switched, but my spouse has switched every year. So we have lots of experience in the process of switching in February.

Normally, all of my existing meds appear as available for transfer. None of them did. I had to add each one (including the address, phone number, etc. for the prescriber since they are apparently building their prescriber database by customers adding doctors) and request a new prescription. 4 months into the year one of the 4 prescriptions we had not yet filled finally showed up to transfer. The other 3 are still MIA.

But to your experience, my spouse is on a standard dose of Potassium Citrate. (If you've never encountered it, it is the most wildly varying price I've ever found - from $140/year to $1500/year, depending on insurance plan). Humana added a new wrinkle. They will not fill her standard dose without special approval. We're probably just going to buy it from Costco (slightly more than $140/year, but not much).

Their rating at the BBB and other places is between 1 and 1.5 stars out of 4 or 5. I left a good long complaint, then read the others that had been posted and every single thing I complained about had already been complained about by several others. And 3 months later - the complaints are still pouring in.