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Computer Help and Support

mahatmakanejeeves

(69,052 posts)

14. Can Dell run an online diagnostic of your computer?

Reply to Number9Dream (Original post)

Thu Feb 26, 2026, 06:03 PM

Thursday

If you go to Dell Support, Dell will see the service tag number for your computer and recognize it. I can't recall for certain, but it might be able to go over your computer remotely.

Nothing to lose ...

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The audio on my laptop just stopped working. [View all] Number9Dream Thursday OP

Mine was switching to headphones for a while. Maybe check audio in settings LoisB Thursday #1

Thanks... I'll try checking that. Number9Dream Thursday #3

I am certain someone will be along shortly who can really help. But, niyad Thursday #2

It has been off and on a few times, but no change. Number9Dream Thursday #5

Be sure to leave it off for at least a few minutes if you do. niyad Thursday #7

If you can, remove the battery and then let the computer sit idle for a few minutes, mahatmakanejeeves Thursday #13

On the surface it sounds simple canetoad Thursday #4

Using Restart fixed the problem!! Number9Dream 15 hrs ago #16

Dell? HP? Lenovo? Other? mahatmakanejeeves Thursday #6

Dell Inspiron 15 with Realtek audio Number9Dream Thursday #9

Use the mouse or touchpad to mahatmakanejeeves Thursday #12

I would try.... walkingman Thursday #8

Thanks... I'll try that too Number9Dream Thursday #10

Lost audio is sometimes audio routed through bluetooth. usonian Thursday #11

Can Dell run an online diagnostic of your computer? mahatmakanejeeves Thursday #14

Problem is fixed - Thanks for your replies / suggestions Number9Dream 15 hrs ago #17

Did you get the audio to work? Eko Thursday #15